Cancellation Policy – Two Arrows Cleaning Services, LLC

At Two Arrows Cleaning Services, we understand that unexpected situations may arise and you may need to reschedule or cancel your cleaning appointment. We aim to be flexible while also protecting the time and effort of our cleaning professionals who prepare in advance for every visit.

To maintain fairness and reliability for all clients, the following cancellation policy applies:

1. Notice Requirement

We require a minimum of 24 hours’ notice to cancel or reschedule a scheduled cleaning.

2. Cancellation Fees

• Less than 24 hours’ notice: A 25% fee of the total booking amount will apply.

• Within 2 hours of your scheduled appointment or no-show: A 50% fee of the total booking amount will apply.

Our team begins preparing for your cleaning the day before, organizing supplies, scheduling routes, and reserving time exclusively for your appointment. Last-minute cancellations directly impact our operations and the income of our staff.

Unpaid cancellation fees may result in suspension of future services until the balance is cleared.

3. Mistaken Bookings

If a booking was made in error (either by the client or through a system issue), please contact us promptly. We review each case individually, and at our discretion, the cancellation fee may be waived if the situation clearly meets the criteria for error.

4. How to Cancel or Reschedule

You can cancel or reschedule by:

• Logging into the Customer Portal,

• Replying directly to your confirmation or reminder email, or

• Contacting us directly by phone or email.

5. Professional Conduct

Respect and professionalism are core to Two Arrows Cleaning Services. Our cleaning professionals deserve to feel safe and respected in every home. Any form of harassment, sexual remarks, or inappropriate behavior will result in immediate termination of services without refund.

We appreciate your understanding and cooperation with this policy. It allows us to protect our team’s time, maintain consistent service quality, and ensure fair scheduling for all clients.

If you have any questions or need assistance, please don’t hesitate to reach out to us.

When you do a booking with us, an account is automatically created for you. You will receive an email where you can set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link using the email address you have for the booking.

Here in our website you have “live personalized pricing and real-time.” Just click on the service you need, answer the questions about your particular space and the price will appear on the right side of the web page.

Our expert cleaning team proudly serves all of Harford and Baltimore Counties, Maryland, including:

Harford County: Aberdeen, Bel Air, Havre de Grace, Edgewood, Joppatowne, Fallston, Abingdon, Forest Hill, Jarrettsville, Churchville, Darlington, White Hall, Riverside, Perryman, and surrounding areas.

Baltimore County: Towson, Parkville, White Marsh, Perry Hall, Rosedale, Dundalk, Middle River, Essex, and nearby communities.

We’re always expanding our reach. If your location isn’t listed, simply book online or give us a quick call and we’ll confirm in seconds.